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New WebPhone Calling Card Feature

Click on the links below to learn more about each feature.
Call Waiting

Call Waiting ensures that important calls are able to get through to you, even when you are on the line. A short tone alerts you when the second call is coming in. You have the choice to accept the call or not. If you do not wish to be disturbed with the Call Waiting tone during a particular call, you may choose to turn off Call Waiting on a per-call basis.

To activate Call Waiting:

  1. 1. Once you hear the tone signaling a second call coming into your line, simply press the "*" key.
  2. After you press the "*" key your first call will be placed on hold and you will be connected to the second incoming call.
  3. To switch back to your original call, press the "*" key again. You can switch between callers as often as you like.
  4. A call will not be ended until you or your party hangs up.
    Press *69 and then the Dial button.

Usage Notes:

  • If you would like to discontinue the first call, when you hear the call waiting tone, simply press the End button.
  • If you are in the process of dialing a number, someone trying to reach you will receive a busy signal. You will not receive the special tone notification.
  • If you are alternating between two separate calls, any additional caller will receive a busy signal. You will not receive the special tone notification for the additional calls.

To deactivate Call Waiting on a per-call basis (so your call will not be interrupted):

  1. Press *70 and then the Dial button.
  2. You will then hear a stutter dial tone followed by a regular tone -- this indicates that the service code was recognized.
  3. Dial the number you wish to call. Call Waiting is deactivated and will not interrupt your call.

Usage Notes:

  • Call Waiting will NOT be deactivated on the next call you make. You must deactivate Call Waiting on a call-by-call basis.
WebPhone Plus feature codes
Download a complete list of WebPhone Plus feature codes (PDF)

WebPhone User's Guide
Instructions for using this calling feature are included in the WebPhone User's Guide (PDF)
Frequently Asked Questions:

If I temporarily deactivate my Call Waiting service, how do I turn it back on?
To reactivate Call Waiting after you have disabled it, simply press the End button. Call Waiting is automatically reactivated.

How many people can I put on hold at one time?
You can have no more than two people connected to your phone line simultaneously, and no more than one person on hold at a time. If you are on the phone with one person and you have a second person on hold, a third person calling you will hear a normal busy signal unless you have Unconditional Call Forward or Call Forwarding on Busy activated. In that case, the call will be forwarded as requested (to VoiceMail or another number).