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New WebPhone Calling Card Feature

WebPhone Plus offers great calling features at no additional cost
Call Forwarding

Expecting a phone call but need to leave the house? Call Forwarding allows you to answer all of your incoming WebPhone phone calls when you are on the go. You can forward all of your calls or select calls to a phone number of your choice -- even your cell phone -- or directly to VoiceMail.

There are four Call Forwarding options:

  • All Calls - Forwards ALL calls to VoiceMail or to a specified telephone number. You also have the option of hearing a short ring (splash tone) to notify you each time a call is forwarded.
  • No Answer - Forwards calls only when there is no answer in a pre-set number of rings. You can modify the number of rings in the online account center.
  • Busy Signal - Forwards calls when callers receive a busy signal when dialing your telephone number.
  • Network Interruption - Forwards calls only when you do not have WebPhone active.
To activate Call Forwarding:
  1. Choose the condition for which you would like your calls forwarded.
  2. Enter the appropriate activation code and press the Dial button. (View a complete list of Call Forwarding codes.)
  3. If you have previously entered a destination phone number and wish to forward calls to the same number, wait for the confirmation announcement and then press the End button. Call Forwarding is now enabled.
  4. If you would like to enter a different destination phone number, dial the number immediately after the activation code. After you hear the confirmation announcement, you press the End button. Call Forwarding is now enabled.

    Example: Dial *7117325558000 to activate Call Forwarding for all calls and set 1-732-555-8000 as the destination phone number. When you no longer want all calls forwarded, dial *73 to deactivate. When you want all calls forwarded again to the same number, dial *71.

To deactivate Call Forwarding:

  1. Enter the deactivation code for the forwarding condition you no longer want on and press the Dial button. (View a complete list of Call Forwarding codes.)
  2. If you would like to deactivate Call Forwarding for all three conditions (All Calls, No Answer, and Busy Signal), dial *91.
  3. When you hear the deactivation announcement, Call Forwarding will be cancelled.

IMPORTANT: Please follow these dialing instructions when entering Call Forwarding phone numbers:

• To forward calls to a phone number within the U.S., please include a "1" in addition to the area code and phone number. For example, to forward calls to (201) 555-1234, enter 12015551234.

• To forward calls to a phone number outside the U.S., please include 011, the country code, and the city code. You do not need to include a "+" before the phone number. For example, to forward calls to 33 (1) 49 52 52 70, enter 01133149525270.

Usage Notes:

  • Once you choose to forward a call to a number, VoiceMail will be deactivated. Forwarded Calls will not be transferred to VoiceMail unless specified on the Call Forwarding settings page of our online account center or unless you forward to VoiceMail using the appropriate code.
  • Callers dialing your number cannot detect that the call is being forwarded.
  • You can still make outgoing calls while Call Forwarding All is active.
  • Dialing *08 activates a reminder ring on your WebPhone software which will then ring when incoming calls pass through. You will not, however, be able to answer the call from your WebPhone software.
  • Activating Call Forwarding All overrides any other enabled Call Forwarding feature.
  • Canceling Call Forwarding All reinstates all other previously enabled Call Forwarding features.
WebPhone Plus feature codes
Download a complete list of WebPhone Plus feature codes (PDF)

WebPhone User's Guide
Instructions for using this calling feature are included in the WebPhone User's Guide (PDF)

Online feature management
You can change your Call Forwarding settings in the Manage Features section of our online account center. Login to the account center.
Frequently Asked Questions:

• I am going on vacation. Can I forward my calls to a number in another country?
Yes. You can forward your calls to any number in the world. You will, however, be billed at WebPhone rates for the incoming call to your WebPhone number as well as for the outbound call to the forwarded number. Please be sure to use the instructions above for entering phone numbers.

• What will I be charged for my forwarded calls?
You will be billed at WebPhone rates for the incoming call to your WebPhone number as well as for the outbound call to the forwarded number.